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ITE On-Demand Staffing Service

Roles

ITE On-demand Staffing Services provides the following remote roles to manage your tickets.

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1st line IT support engineers

Our MCP certified 1st line IT support engineer can handle and resolve desktop issues on MSPs behalf

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2nd line IT support engineers

Our Microsoft and Cisco MCITP certified 2nd line IT support engineers are capable of solving all desktop, server, networking and application issues with ease.

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Our certified 3rd line IT support  engineers can manage rapidly complex issues. They have been certified and exposed to a wide range of environments including on premise server, networking, datacentre and cloud environments

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Subject matter experts

Highly skilled IT support engineer expert in various technologies. Can design and implement complex architectures within strict budgets and timeframes

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ITE OSS provides IT support remote engineers with expertise on a wide range of technologies

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Workstation

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Email

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Collaboration

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Network

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Cloud services

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Servers

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Ticket management

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Mobile

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 ​Characteristics of ITE On-demand Staffing Service

• Dedicated IT support engineers – A dedicated pool of IT support engineers trained on your tools and processes. No surprises, no changes.

• Dedicated Account Manager – An account manager is attributed to you to answer any questions, resolve any issues, and report on the engineer’s day-to-day activities with performance metrics and reporting.

• Process oriented – Compliant with ITSM standards to ensure high quality of service at the best cost.

• Availability – Availability 24/7 – 365 days a year

• Wide breadth of technology supported – Wide range of technologies supported and managed.

• No long term investments – IT support engineers available on demand and on a flexible duration without the need to hire.

• Strong experience – Highly certified and trained IT support engineer with experience from HP, IBM and Accenture

• Flexibility – Highly Adaptable Service Level Agreement (SLA) and commitment plans.

• Scalability – Adaptable resources pool and skill-set based on your evolving need.

• Security – Security procedures and protocols to protect your information.

• Integration – Integration within your organisation with your tool and process.

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Need more information?

Our expert team are here to help with any questions you have regarding our products or services. Call or email today.

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Our customers

The following companies trust ITE for their IT support staffing needs:

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