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ITE On-Demand Staffing Service
Through ITE On-demand Staffing Service (ITE OSS), ITE provides MSPs with highly skilled, certified and experienced remote IT support engineers on demand and on a flexible duration.
Roles
ITE On-demand Staffing Services provides the following remote roles to manage your tickets.
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1st line IT support engineers
Our MCP certified 1st line IT support engineer can handle and resolve desktop issues on MSPs behalf
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2nd line IT support engineers
Our Microsoft and Cisco MCITP certified 2nd line IT support engineers are capable of solving all desktop, server, networking and application issues with ease.
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Our certified 3rd line IT support engineers can manage rapidly complex issues. They have been certified and exposed to a wide range of environments including on premise server, networking, datacentre and cloud environments
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Subject matter experts
Highly skilled IT support engineer expert in various technologies. Can design and implement complex architectures within strict budgets and timeframes
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ITE OSS provides IT support remote engineers with expertise on a wide range of technologies
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Workstation
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Collaboration
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Network
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Cloud services
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Servers
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Ticket management
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Mobile
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Characteristics of ITE On-demand Staffing Service
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Dedicated IT support engineers – A dedicated pool of IT support engineers trained on your tools and processes. No surprises, no changes.
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Dedicated Account Manager – An account manager is attributed to you to answer any questions, resolve any issues, and report on the engineer’s day-to-day activities with performance metrics and reporting.
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Process oriented – Compliant with ITSM standards to ensure high quality of service at the best cost.
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Availability – Availability 24/7 – 365 days a year
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Wide breadth of technology supported – Wide range of technologies supported and managed.
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No long term investments – IT support engineers available on demand and on a flexible duration without the need to hire.
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Strong experience – Highly certified and trained IT support engineer with experience from HP, IBM and Accenture
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Flexibility – Highly Adaptable Service Level Agreement (SLA) and commitment plans.
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Scalability – Adaptable resources pool and skill-set based on your evolving need.
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Security – Security procedures and protocols to protect your information.
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Integration – Integration within your organisation with your tool and process.
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Need more information?
Our expert team are here to help with any questions you have regarding our products or services. Call or email today.
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Our customers
The following companies trust ITE for their IT support staffing needs:
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