ITE On-Demand Staffing Service

Through ITE On-demand Staffing Service (ITE OSS), ITE provides MSPs with highly skilled, certified and experienced remote IT support engineers on demand and ​on a flexible duration.

Roles

ITE On-demand Staffing Services provides the following remote roles to manage your tickets.

1st line IT support engineers

Our MCP certified 1st line IT support engineer can handle and resolve desktop issues on MSPs behalf

2nd line IT support engineers

Our Microsoft and Cisco MCITP certified 2nd line IT support engineers are capable of solving all desktop, server, networking and application issues with ease.

3rd line IT support engineers

Our certified 3rd line IT support  engineers can manage rapidly complex issues. They have been certified and exposed to a wide range of environments including on premise server, networking, datacentre and cloud environments

Subject matter experts

Highly skilled IT support engineer expert in various technologies. Can design and implement complex architectures within strict budgets and timeframes

ITE OSS provides IT support remote engineers with expertise on a wide range of technologies

Worksation

Workstation

9-01

Email

8-01

Collaboration

10-01

Network

7-01

Cloud services

6-01

Servers

4-01

Ticket management

11-01

Mobile

 ​Characteristics of ITE On-demand Staffing Service

  • Dedicated IT support engineers – A dedicated pool of IT support engineers trained on your tools and processes. No surprises, no changes.

  • Dedicated Account Manager – An account manager is attributed to you to answer any questions, resolve any issues, and report on the engineer’s day-to-day activities with performance metrics and reporting.

  • Process oriented – Compliant with ITSM standards to ensure high quality of service at the best cost.

  • Availability – Availability 24/7 – 365 days a year

  • Wide breadth of technology supported – Wide range of technologies supported and managed.

  • No long term investments – IT support engineers available on demand and on a flexible duration without the need to hire.

  • Strong experience – Highly certified and trained IT support engineer with experience from HP, IBM and Accenture

  • Flexibility – Highly Adaptable Service Level Agreement (SLA) and commitment plans.

  • Scalability – Adaptable resources pool and skill-set based on your evolving need.

  • Security – Security procedures and protocols to protect your information.

  • Integration – Integration within your organisation with your tool and process.

Need more information?

Our expert team are here to help with any questions you have regarding our products or services. Call or email today.

Our customers

The following companies trust ITE for their IT support staffing needs: