ITE On-Demand Staffing Service
Through ITE On-demand Staffing Service (ITE OSS), ITE provides MSPs with highly skilled, certified and experienced remote IT support engineers on demand and on a flexible duration.
ITE On-demand Staffing Services provides the following remote roles to manage your tickets.
1st line IT support engineers
Our MCP certified 1st line IT support engineer can handle and resolve desktop issues on MSPs behalf
2nd line IT support engineers
Our Microsoft and Cisco MCITP certified 2nd line IT support engineers are capable of solving all desktop, server, networking and application issues with ease.
3rd line IT support engineers
Our certified 3rd line IT support engineers can manage rapidly complex issues. They have been certified and exposed to a wide range of environments including on premise server, networking, datacentre and cloud environments
Subject matter experts
Highly skilled IT support engineer expert in various technologies. Can design and implement complex architectures within strict budgets and timeframes
ITE OSS provides IT support remote engineers with expertise on a wide range of technologies
Characteristics of ITE On-demand Staffing Service
Dedicated IT support engineers – A dedicated pool of IT support engineers trained on your tools and processes. No surprises, no changes.
Dedicated Account Manager – An account manager is attributed to you to answer any questions, resolve any issues, and report on the engineer’s day-to-day activities with performance metrics and reporting.
Process oriented – Compliant with ITSM standards to ensure high quality of service at the best cost.
Availability – Availability 24/7 – 365 days a year
Wide breadth of technology supported – Wide range of technologies supported and managed.
No long term investments – IT support engineers available on demand and on a flexible duration without the need to hire.
Strong experience – Highly certified and trained IT support engineer with experience from HP, IBM and Accenture
Flexibility – Highly Adaptable Service Level Agreement (SLA) and commitment plans.
Scalability – Adaptable resources pool and skill-set based on your evolving need.
Security – Security procedures and protocols to protect your information.
Integration – Integration within your organisation with your tool and process.